Returns & Exchanges

Denver Boutique -  Women's Clothing & Fashion Boutique - California Meets Colorado Style With Bohemian, Boho-Chic & Classic Fashion. 

 

What is your return policy?

Online Orders:

Web orders are eligible for a full refund or exchange if returned within 14 days of order receipt to our online returns department. During holiday season (Nov 1st to Dec 25th ), we will accept your return after the 14 days so long as it is received by January 10 of the following year.

Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached. Sale, discounted, and special order items are marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. Shipping charges are not reimbursed for returned purchases. 

All returns must meet the following requirements.

  • Merchandise must be returned within 14 days of you receiving your order.
  • Merchandise must not be worn, altered, damaged, or washed.
  • Merchandise must have all tags and accessories attached.
  • Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return. Return Shipping costs are currently not reimbursed by RusticThread.
  • Final Sale, discounted items, and Special Order items may not be returned.
  • If your item was a gift we will return your item for exchange or store credit for amount gift was purchased for. 

If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions: Style@rusticthread.com

How should I send my return back?

  1. Please email us at Style@rusticthread.com with reason for return. 
  2. If you need to exchange for size please email us for assistance.
  3. Securely repackage your items in the same packaging (or comparable package) you have received your item.
  4. Enclose a copy of the receipt and include your return order number. 
  5. Once your return is received we will email you notification of processing.

Then please mail the return back to the following address:

Rusticthread.com

Attn: Returns Department

3716 W. 32nd Ave

Denver, CO 80211

Refunds & Processing Time

If your package arrives at RusticThread Returns Department within the timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from RusticThread.

In-Store Purchases: Returns & Exchanges

 Items can be returned for exchange or store credit with in 14 days.

  • Items must be unworn, unwashed, & unused, with RusticThread price tags attached & accompanied by the original store sales receipt.
  • All accessories, lingerie, and sale items are FINAL SALE. 
  • In-store purchases  are refunded in the form of store credit only, absolutely no refunds. 
  • If item was a gift you must have the gift receipt for return or exchange.

 

 

 

RusticThread Boutique - 3716 West 32nd Ave - Denver, CO - 80211

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